Frequently asked questions
Please sign up for service at least one month before your due date. Don’t worry, diaper service does not actually begin until your little one is using our diapers. We just want to make sure we have time to get you everything you need before your baby’s arrival.
Diaper service is billed in 4 week increments, with a 4 week minimum to start. When you sign up for serivce you will prepay for your first 4 weeks, and then once your baby is born and you start using the diaper service you will be set up for auto-credit card bill pay every 4 weeks.
We will schedule your first delivery 1-3 weeks before your due date or within 1- 2 weeks if your little one is already here.
Gift certificates can be purchased in any amount and be used for diaper service and supplies. To use a gift certificate, simply enter the code when checking out. Gift certificates do not automatically carry over into the next month of service, so if you have been gifted a large amount please purchase one of our Starter Bundles.
Don’t worry, there is no need to rinse the diapers. Simply toss soiled diapers into the pail. Once your baby has solid poo, just shake the solids off into the toilet before tossing in the pail. If it is not shakeable, don’t worry about it. Just toss it in the pail.
The diapers are professionally laundered in a heavy duty industrial washing machine with water that has been heated to a sanitizing temperature using an in-line on-demand commercial water heater, and washed with EPA Safer Choice certified products. Essentially that means that the products are baby, earth, and cloth diaper friendly!
You may cancel at any time. Unused weeks of diaper service are refunded in the form of a gift certificate that may be used for Bambo Nature disposable diapers or gifted to a friend.