Common Questions

Please notify us by noon the day before your delivery of any changes. We will gladly make accommodations for vacations (the following week), exchange sizes, add more diapers and/or products, etc., for the next day.

Maybe not right away, but at some point you will go on a vacation. When you do, just let us know at least a week before hand so that we can plan accordingly. In general, we will deliver your diapers as usual the Tuesday before you leave (and if you would like, we will include some Bamboo Nature single-use diapers to take with you). You will use your cloth diapers as usual until you leave for vacation. As long as the dirty diapers are left in the pail in a cool dry location (like in your basement if you do not plan on leaving the air conditioning on while you are gone), they will be fine until your next diaper exchange. We will obviously skip your diaper exchange the week that you are gone and then resume on your next regularly scheduled delivery day when you return.

Do I have to use pins? Not at all! Our cotton diapers are made to fit in a modern diaper cover. You simply place the cotton diaper in the cover and wrap around your baby.

For a more snug fit, you can secure the diaper in place with a Snappi.

Don’t worry, there is no need to rinse the diapers. Simply toss soiled diapers into the pail. Once your baby has solid poo, just shake the solids off into the toilet before tossing in the pail. If it is not shakeable, don’t worry about it. Just toss it in the pail.

On your first delivery you will receive your first set of diapers (80 small diapers for example). On your second delivery you will receive the next set (another 80 small). You now have all your diapers (160 small) in rotation, so on your next delivery, you will receive back the amount of diapers that you set out the week before.

Small diapers: 80 per week (160 in rotation)

Medium diapers: 60 per week (120 in rotation)

Large diapers: 50 per week (100 in rotation)

Small diapers: 5 – 12 lbs (fastened), up to 15lbs (tri-folded)

Medium diapers: 10 – 20 lbs (fastened), up to 30lbs (tri-folded)

Large diapers: 18 – 35 lbs (fastened), up to 45lbs (tri-folded)

Every baby is different, so these are just averages. If a diaper is getting too snug to fasten (even with fanning the diaper out nice and wide at the waist) then it is probably time to size up. If your baby is soaking through diapers even with frequent diaper changes then it is time to size up. You may request a sample of the next size up at any time.

When you are ready to size up just let us know and we will deliver your first set of the next size diapers on your delivery day. The following week, when your second set of diapers are delivered, please put out all remaining smaller diapers.

Whether in cloth or disposables, you need to change your baby’s diaper when it is soiled or about every 2 hours (more often for newborns, less often for older babies and toddlers).

Every Tuesday morning simply remove your bag of dirty diapers from the pail, and place the closed bag in your designated dry secure location (front porch, back porch, etc.). Our drivers will swing by between 9am and 4pm and exchange them with a bag of clean diapers.

I totally understand how pregnancy brain turns into tired-mommy-brain to busy-mommy-brain and that things can be forgotten. However, deliveries only occur in your town once a week. Therefore, it is imperative that you have your diapers out for pick-up when we arrive. There is no shame in setting a weekly reminder alarm on your phone. Believe me…I do that for everything!

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